Professional Services Consultant Telco - Europe

Professional Services within Fortinet is an integral part of the support and services organization. As a result, the Consultant will collaborate effectively with peers to drive customer success. The Consultant is a member of the Telco practice team, which is focused on the telecommunications market.

The Professional Services Consultant works with clients and partners remotely and/or onsite on engagements of high complexity. The consultant can demonstrate his/her ability to participate in customer success from the pre-sales/scoping phase to project closure.

He/she focuses on design as well as implementation aspects of project delivery, such as requirements analysis & design, firewall and enhanced security products implementation and optimization, with all related documentation.

The position requires a team player with excellent written and verbal communication skills who follows a structured approach for designing and implementing Telco security solutions. The consultant mentors team members and shares experience and knowledge every day.

The successful candidate will have a vast experience of the telecommunication environment working in professional services, consulting, design or implementation roles.

As a member of the Telco practice team, the Consultant main focus would be in a wider Telco security market, which includes, but is not limited to:

• Mobile network signaling security – e.g. GTP, PFCP, SBA
• Mobile network RAN network security – e.g. RAN Security Gateway
• Carrier grade NAT solutions – e.g. NAT44, NAT64
• Improved monetization – Gi firewall services and Security
• Telco applications, API security, SecOps
• Virtualization and Orchestration

This role requires in-office presence following local country guidelines. Remote work is considered if there is no local Fortinet office available.

• Perform deployment, configuration, testing, and troubleshooting of Fortinet security solutions in the customer environment. Work closely with the project management team to ensure successful completion of projects.
• Develops and improves project related documents with any required technical architecture diagrams. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, Methods of Procedures, Network Implementation Plan, As-Built guide, etc..
• Delivers knowledge transfer sessions for customer's staff on the relevant Fortinet security solutions
• Plays a driving role in scoping meetings and helps in developing statements of work with the relevant work breakdown structures based on accurate analysis of customers' requirements.
• Owns and contributes to the resolution of complex technical escalations in relations to projects in delivery. Interfaces with Customers and other teams (TAC, Engineering, etc.)
• Completes and submits all internal administrative tasks, including timesheets, activities reports, and project reports.
• Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, and industry standards like – OpenRAN, MEC, 5G, 3GPP/GSMA, SASE in Telco space
• Contributes to Professional Services collateral such as templates, methodologies, best practices or lessons learned

• 8+ years’ experience in professional services, consulting, support or pre-sales roles.
• 2+ years’ experience working in a telco sector, in professional services, consulting, implementation, or design roles
• Previous experience working for a Vendor would be a plus
• Proficiency in FortiGate Firewall administration and active Fortinet Certified Professional (FCP) level certification would be a significant advantage.
• Deep and practical understanding of fixed and mobile networks
• Thorough understanding of Telco Signaling protocols and services, especially around security
• Solid understanding of general security and networking principals and technologies such as:
  • Security infrastructure: Firewalls, VPN, IPS, Anti-Virus, Web Filtering and Application control.
  • Networking and management: switching, routing, load balancing, network management, OSS.
• In-depth industry knowledge, theoretical and practical understanding of:
  • Functions and flows of MME, HSS, S/PGW, SMF, UPF, AMF, ePDG, GiLAN, IMS etc..
  • Knowledge of 3GPP standards – especially around GTP and PFCP
  • Roaming security – GSMA IR.88, FS.20
  • Understanding of various logical interfaces – especially S1, S8, S10, Gp, N32, N9, N4, N3
  • Experience with GiLAN services such as CGN, NAT64, DNS64, SIP, VAS, DDoS, Traffic Management
  • IPv6 and SCTP
• Understanding of Application Security for software driven Telco architectures
  • API security
  • 5G SBA
• Exposure to SASE and SecOps (NDR, Deception) would be a plus, especially in Telco/MSSP use cases
• Experience in scripting and automation would be a plus
• Excellent presentation and technical documentation skills
• Excellent troubleshooting skills with a systematic approach to problem solving
• Proven ability to work independently or lead a team in a collaborative environment
• Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments
• Ability to adapt seamlessly to shifting priorities, demands and timelines
• Flexible working hours
• Positive customer service attitude with excellent soft skills
• Ability to bring projects to successful completion through political sensitivity
• Strong commitment, self-driven with good team leadership skills
• Low/Moderate travel (up to 50%) – EMEA region

• Master's Degree in technical or management discipline and/or equivalent extensive work-related experience