Technical Support Engineer
Lacework
IT, Customer Service
Uberlândia, State of Minas Gerais, Brazil
Posted on Jun 7, 2025
Technical Support Engineer
Uberlândia, MG, Brazil
Job Info
- Job Identification 19868
- Job Category Technical Support
- Posting Date 06/06/2025, 06:53 PM
- Locations Uberlândia, MG, Brazil
- Job Schedule Full time
Job Description
Responsibilities:
- Collection, analysis, and change recommendations of configuration information
- Collection and analysis of customer network information
- Collection and initial analysis of packet trace information
Job Experience / Abilities Required
- Experience in a technical support role in a networking/security company or equivalent education
- Outstanding understanding of TCP/IP, routing protocols, L2/L3 switches
- Desirable experience with security products firewalls, IPSec, IDS/IPS, Anti-Spam, virus scanning
- Solid troubleshooting and problem-solving skills
- Working knowledge on Windows, UNIX, or Linux
- Previous call center experience, preferably supporting data networking products and/or security products is desirable.
- Excellent English and Spanish skills both written and verbal. Ability to speak Portuguese is a plus. Ability to learn Portuguese within one year!
- Adaptable and flexible, operating in a fast-paced, dynamic environment.
- An independent certification on security from SANS, (ISC) 2, ISACA, BS7799/ISO17799 is a plus.
- Travel occasionally for short periods of time to take/provide training and special engagements
- Consultation of technical documentation, bulletins, and release notes for known problems
- Reproduction of customer environments on lab equipment
- Follow up on technical cases including proper escalation and management of the case until case closure.
- Manage customer communication and expectations until the closure of each case
- Submit KB articles monthly to contribute with internal and external DB´s
Other Job Requirements
Bachelor / Engineering degree in Computer Science, Electronics or Telecommunications granted by a University recognized by the local Education System and/or Education Authority.
About Us
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at accommodations@fortinet.com.
Fortinet is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying.
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