Order Management Administrator - Frankfurt

Order Management Specialist

Job Overview:

Fortinet is looking for an Order Management Specialist to join our EMEA team, based in Frankfurt. In this role, you will ensure that Purchase Orders are processed accurately and in a timely manner. With a designated set of accounts, that you will manage on a day-to-day basis. You will work with cross-functional teams and Customers to ensure positive customer experience while driving order issues to closure.

Responsibilities

• Interface with Customers, Sales, and other departments regarding order issues
• Review Sales Order documentation for completeness and accuracy
• Work closely with Operations, Shipping, and Sales to ensure terms and conditions are properly met.
• Ensure on time booking of all order types.
• Resolve all backlog issues including order hold release, product configuration issues, item number discrepancies and missing Purchase Order requirements.
• Ensure orders adhere to documented Booking Criteria policies and SOX procedures.
• Provides quarter and month-end support as needed to achieve corporate goals.
• Understanding of all relevant company policies, procedures and systems.

Qualifications

• ERP experience (Order Management) required, preferably Oracle.
• Previous Order Management experience required.
• CRM experience preferred, especially Salesforce.com

Personal Attributes / Competencies

• Ability to support and embrace change
• Will be an excellent team player who respects other ideas and is a sound listener.
• Attention to detail.
• The ability to work under pressure and manage a busy workload.
• A confident and professional communicator to effectively communicate with all levels of Internal and External personnel
• Exudes a professional presence and posture..
• Previous Order Management experience required.
• Highly motivated and tenacious with the ability to self-manage where necessary.