Cybersecurity Support Engineer - Beijing

Location: China (Beijing)

Role Overview:

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Cybersecurity Support Engineer to contribute to the success of our rapidly growing business.

As a Cybersecurity Support Engineer, you will:

• To provide direct technical support via the phone and ticketing/email system to our customers and partners through-out China.
• Analysis, technical investigation and resolution of reported problems involving the core of Fortinet Products – FortiGate and FortiProxy.
• Reproduction customer environments on lab equipment.
• Collect data and traces for investigation or to escalate the issue to the next level.
• Running real-time troubleshooting sessions with partners/customers.
• Reporting Software/Hardware related issues to R&D department.
• Manage technical cases and control the right expectation until the closure of the cases.
• Take initiatives and ownership of the problem to drive for results.
• Develop core competency on Fortinet product line and technologies.

We Are Looking For:

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• 5 years or more of previous experience.
• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience.
• CCNP and above is an advantage.
• In-depth knowledge of OSI model and TCP/IP protocol.
• In-depth knowledge of HTTP, SMTP/POP3/IMAP, LDAP and DNS protocol.
• Basic knowledge of Regular Expressions.
• Advanced knowledge about security technologies such as SSL/TLS and PKI.
• Administrative knowledge of Windows, Unix or Linux.
• Database knowledge is an advantage.
• Ability to work under pressure with moderate supervision.
• Positive, communicative and customer-oriented attitude.
• Quick learner.

Why Join Us:

At Fortinet, we embrace diversity and inclusivity. We encourage applications from diverse backgrounds and identities. Explore our welcoming work environment designed for a rewarding career journey with an attractive Total Rewards package to support you with your overall health and financial well-being. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.

We will only notify shortlisted candidates.

Fortinet will not entertain any unsolicited resumes, please refrain from sending them to any Fortinet employees or Fortinet email aliases. Should any Agency submit any resumes to Fortinet, these resumes if considered, will be assumed to have been given by the Agency free of any related fees/charges.

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