This is a remote position.

We are seeking a Customer Service Representative to join our Customer Onboarding team (Sales or Supply) remotely. This role is open to UAE Nationals and focuses on supporting Kavak’s appointment-based operations. You will be responsible for appointment reminder calls, follow-ups, and rescheduling, while acting as a key touchpoint to ensure customers are fully prepared for their sales visits or vehicle inspections.

Key Responsibilities

• Act as the primary point of contact for customers with upcoming sales visits or supply inspections.
  

• Make outbound reminder calls to confirm appointments and reduce no-shows.
  

• Follow up with customers to ensure they are prepared for their visit or inspection (documents, location, requirements).
  

• Handle general customer inquiries related to appointments, onboarding steps, locations, and Kavak processes.
  

• Manage appointment rescheduling or cancellations efficiently while coordinating with internal teams.
  

• Record and update appointment confirmations, follow-ups, and customer interactions in internal CRM and scheduling systems.
  

• Escalate issues or risks that may impact appointments to the relevant Sales or Supply teams.
  

• Provide clear and timely updates to internal stakeholders to ensure appointment readiness.
  

• Proactively identify recurring issues affecting attendance or onboarding and report them for process improvement.
  

Requirements

• Be eligible for the Emiratisation program and hold a valid Family Book.
  

• Minimum 1–2 years of experience in Customer Service, Call Center, Appointment Coordination, or a related role.
  

• Strong verbal communication skills in English and Arabic (phone-based role).
  

• Comfortable handling outbound reminder calls and inbound customer inquiries.
  

• Confident using CRM, scheduling tools, and digital communication platforms.
  

• Detail-oriented, well-organized, and able to manage multiple appointments and follow-ups.
  

• Customer-first mindset with a calm, professional, and solution-oriented approach.
  

• Team player who collaborates effectively with Sales, Supply, and Operations teams.
  

Benefits

Why Join Us?

• A flexible remote work environment with optional office presence.
  

• Hands-on experience in a fast-growing, tech-driven automotive company.
  

• The opportunity to support a growing customer base in a dynamic industry
  

• Training and development support.
  

• A chance to be part of a UAE National development initiativeIf you are passionate about delivering exceptional customer experiences, thrive on challenges, and seek to be part of a mission-driven team, KAVAK is the ideal place for you!
  
  Do you want to be part of this story? Apply now!