Operations Coordinator
Kavak
Administration, Operations
Dubai - United Arab Emirates
Posted on Aug 7, 2025
About Us
Who WE are?
KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car.
But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world.
Today we have more than 180 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market.
Wanna join us on this exciting ride?
KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car.
But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world.
Today we have more than 180 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market.
Wanna join us on this exciting ride?
Job Description
Key Responsibilities:
- Respond to customer inquiries via phone, email, and in person.
- Resolve customer issues and complaints efficiently and effectively.
- Build and maintain positive customer relationships.
- Provide accurate and helpful information to customers regarding service options and procedures.
- Provide technical support to customers regarding vehicle systems and services.
- Ensure familiarity with common service procedures and vehicle systems.
- Communicate effectively with technicians to facilitate service requests and progress updates.
Requirements
Skills and Qualifications:
- Minimum 2 years of experience in the automotive industry.
- Valid UAE driver's license.
- Excellent interpersonal and English communication skills (verbal and written).
- Strong customer service orientation and problem-solving abilities.
- Basic computer knowledge (e.g., Microsoft Office Suite).
- Familiarity with vehicle systems and common service procedures.
- Ability to work independently and as part of a team.
Benefits
- Health insurance
- Life insurance
- Preferential price for retail cars upon completion of probation period
Do you want to be part of this story? Apply now!