Who WE are?

KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car.

But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world.

Today we have more than 180 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market.

Wanna join us on this exciting ride?

Job Description

Your Mission:

As part of the Sales Finance and Insurance team at Kavak, you will help us deliver the best customer experience in the tech/automotive retail industry.

What will you do?

• Handle the entire Finance and Insurance paperwork process for customers who buy a pre-owned car at Kavak, ensuring every transaction is completed accurately and efficiently.
• You will provide a delightful customer experience, maintaining continuous engagement with customers throughout the finance and insurance stages of their journey and resolving any issues or concerns that may arise during this process.
• You will propose and implement ideas to improve the finance and insurance customer journey.
• Collaborate with the Call Center team to ensure a seamless transition for customers.

Requirements

What are we looking for?

• Minimum 2-3 years experience working as a Relationship Manager or as a Finance & Insurance agent in the automotive industry.
• Positive attitude and integrity to build trust and achieve success while offering a jaw-dropping experience to our customers
• Excellent verbal and written communication skills
• Advanced English proficiency level
• Attention to detail and problem-solving skills
• A deep understanding of our value proposition and the ability to empathize with others
• Ability to handle rejection, stay motivated, and adapt to changing circumstances
• Ideally, a genuine passion for cars!

Benefits

What we offer

• Health insurance
• Life insurance
• 26 working days of holidays
• Preferential price for retail cars upon completion of probation period
• Working schedule - 6 days/week, 9 hours (including one hour for lunch)
• Compensation: competitive base salary plus attractive incentive scheme based on meeting set monthly KPI's
• Family visa is not provided

Do you want to be part of this story? Apply now!