Who WE are?

KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car.

But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world.

Today we have more than 180 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market. Wanna join us on this exciting ride?

Your mission:

Your mission will be to ensure an exceptional customer experience by providing expert guidance, transparent communication, and efficient service coordination. The role aims to build trust and long-term relationships with our customers by addressing their automotive needs promptly and professionally.The Service Advisor will understand customer concerns, schedule appointments, provide accurate cost estimates, and maintain customer satisfaction throughout the service process.

Key Responsibilities:

• Service Coordination: Schedule and manage service appointments, ensuring efficient workflow and timely vehicle repairs. Coordinate with service technicians to ensure accurate diagnostics and repair works.
• Customer Interaction: Serve as the primary point of contact for customers, addressing concerns and providing detailed explanations of services and costs. Maintain clear and proactive communication throughout the service process.
• Documentation and Records: Prepare detailed service orders, including labor, parts, and other charges. Maintain accurate records of customer interactions, service recommendations, and completed work. Ensure all documentation is completed accurately and promptly.
• Sales and Upselling: Promote and explain additional services, products, and maintenance plans. Identify opportunities to upsell services based on vehicle condition and customer needs.
• Customer Satisfaction: Handle customer complaints and resolve issues promptly. Follow up with customers post-service to ensure satisfaction and address any concerns. Foster long-term customer relationships and encourage repeat business.

Qualifications:

• 1 year of experience as a service advisor in a reputed, multi-brand automotive organization within the GCC.(Freshers on visit visa may apply)
• High school diploma or equivalent; additional certification in automotive technology or customer service is a plus.
• Proficiency with computer systems and software used in automotive service management.
• Valid driver's license.

What we are looking for:

• Excellent communication and interpersonal skills; Arabic speakers are preferable.
• Strong automotive knowledge background, including automotive systems and repair procedures.
• Ability to explain complex technical information in an understandable manner.
• Strong organizational skills and attention to detail.
• Ability to work in a fast-paced and dynamic environment.

What we offer:

• Health insurance.
• Life Insurance
• Preferential price for retail cars upon completion of probation period
• 26 working days of holidays

If you are passionate about delivering exceptional customer experiences, thrive on challenges, and seek to be part of a mission-driven team, KAVAK is the ideal place for you!