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Customer Excellence Specialist



Customer Service
United Arab Emirates
Posted on Sunday, July 7, 2024

Who WE are?

KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles with the fastest growth in Latin America. We work smart and make things happen, offering the easiest, safest and most transparent experience to buy or sell a car.

But our journey doesn't stop there: at KAVAK our goal is global! Now our footprint extends to the vibrant GCC region as part of our expansion into the Middle East, in the pursuit of our one and only goal: to transform the automotive market around the world.

Today we have more than 130 Kavakees on the GCC team and growing, surrounding ourselves with the best talent to continue building the technology, processes, and products that make us the number one player in the pre-owned car market.

Your next Mission:

As part of the Strategy & Performance team, you will be in charge of supporting the following missions:

  • Lead the development and implementation of high-quality dashboards and analytical reports for various business functions across Kavak GCC.
  • Ensure consistent performance reporting by establishing effective processes.
  • Collaborate with international counterparts to apply and deploy best practice analytics techniques.
  • Facilitate data-driven decision-making through regular and ad-hoc data analyses.
  • Propose and implement process improvements across multiple business units.
  • Create accurate and timely forecast models to ensure full visibility of sales and supply chains.
  • Establish advanced KPI (Key Performance Indicator) tracking techniques to support the achievement of business objectives.

You (ideally) have:

  • Advanced English proficiency
  • 3+ years of experience in Performance & BI functions of corporate organizations, or Strategy consulting companies, or fast growth start-ups
  • Strong background and experience in processing large datasets to generate insights
  • Ability to understand business needs, definitions and main performance indicators and deliver actionable insights & solutions
  • Advanced knowledge in Excel and/or Google Sheets
  • Intermediate to advanced knowledge in SQL
  • Proven skills working with data visualization tools like PowerBI, Tableau, DataStudio
  • (Plus) Intermediate to Advanced Python (or similar programming language)
  • !!! Owner mentality: willingness to roll up sleeves and do whatever is necessary !!!

What we offer:

  • Health Insurance
  • Life Insurance
  • Kavak employee discount after passing probation period
  • 22 working days of holidays
  • Flexible work environment: At KAVAK, we value your well-being. We understand the importance of work-life balance and offer a flexible work model, so you can pursue your passions outside of work.
  • Diverse and inclusive company culture: our team that spans continents, cultures, and backgrounds. This diverse workforce brings together a wealth of ideas and experiences, enriching your professional journey.

If you are passionate about excellent execution, if you love challenges and being part of a mission-driven team, KAVAK is the place for you! Apply now!