KAVAK is the number one e-commerce in the purchase and sale of pre-owned vehicles and the private startup with the highest valuation in Latam. Kavak is also the first Unicorn Company in the history of Mexico, but it's current value is US$8.7B, that is, almost 9 unicorns together.

Our team is the number one priority. We like to imagine the impossible and work together to achieve it. We are disruptive, proactive, loyal and ambitious.

KAVAK has been operating in Latin America over the last years and has been growing exponentially, our goal is global. We have more than 4,000 Kavakes on the team and growing, and as part of this accelerated growth we want to make sure we surround ourselves with the best talent to strengthen us to continue building the technology, processes and products that will allow us to transform the automotive market around the world.

Operations Senior Manager will oversee all aspects of the reconditioning processes for second-hand vehicles, including after-sales, inspection, quality control, mechanical, and logistics processes. This role is crucial to ensuring that our vehicles meet the highest standards of quality and our operations run smoothly and efficiently.

Key Responsibilities

• Leadership: Manage and lead the Operations team, providing direction and support to ensure all team members perform effectively and efficiently.
• Reconditioning Processes: Oversee the entire reconditioning process for second-hand vehicles, ensuring they meet Carvak’s quality standards, while also managing third-party vendors and service providers involved in the process.
• Inspection: Manage the vehicle inspection process to ensure all vehicles are thoroughly checked and any issues are identified and addressed.
• Quality Control: Develop and implement quality control procedures to ensure all vehicles meet the necessary standards before sale.
• Mechanical Processes: Supervise the mechanical processes involved in vehicle reconditioning, ensuring all repairs and maintenance are performed to high standards.
• Logistics: Oversee the logistics processes to ensure timely and efficient transportation of vehicles, and manage third-party vendors and service providers involved in the process.
• After-Sales: Manage after-sales processes to ensure customer satisfaction and address any post-purchase issues.
• New Revenues: Provide repair and maintenance services to both Kavak and non-Kavak customers, contributing to additional profits through operations, fleet management, and related activities.
• Collaboration: Work closely with other departments, such as Sales and Customer Service, to ensure seamless operations and high customer satisfaction.
• Reporting: Provide regular reports to the CEO on operations performance, including key metrics and areas for improvement.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field
• Minimum of 5 years of experience in operations managerial roles, preferably in the automotive industry
• Strong leadership and team management skills
• Excellent problem-solving and decision-making abilities
• Exceptional organizational and multitasking skills
• Strong communication skills, both verbal and written
• Ability to work in a fast-paced and dynamic environment
• Proficiency in English

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