Technical Content Specialist
Kandji
IT
Miami, FL, USA
Posted on Dec 17, 2024
About Kandji
Kandji is the Apple device management and security platform that empowers secure and productive global work. With Kandji, Apple devices transform themselves into enterprise-ready endpoints, with all the right apps, settings, and security systems in place. Through advanced automation and thoughtful experiences, we’re bringing much-needed harmony to the way IT, InfoSec, and Apple device users work today and tomorrow.
Some of the smartest money in tech has partnered with Kandji to realize our vision, including Tiger Global, Felicis, Greycroft, First Round Capital, and Okta Ventures. In July 2024, Kandji raised $100 million in capital from General Catalyst, bringing Kandji’s valuation to $850 Million.
Since Kandji’s Series C in 2021, the company has seen a 600%+ increase in annual recurring revenue, and its customer base has grown nearly 4X across 40+ industries. Notable customers include Allbirds, Canva, and Notion, and the company has partnerships with such industry giants as ServiceNow, AWS, and Okta.
Kandji was also named to Forbes’ Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reach unicorn status.
The Opportunity
As part of the Support Operations team, the Technical Content Specialist plays a critical role in the creation and maintenance of Kandji’s industry-leading Knowledge Base. This position is central to ensuring that both human users and automated systems have access to accurate, well-organized, and user-friendly information.
The Technical Content Specialist will focus on developing and refining Kandji’s Knowledge Base content, with an emphasis on making complex technical concepts accessible to diverse audiences. This role requires a combination of technical writing expertise, experience with Apple Device Management (MDM), and a strong understanding of writing for artificial intelligence. Collaboration with product managers, engineers, and support teams will be essential to ensure documentation meets evolving needs.
Required to work on-site in our Coral Gables office Monday - Friday.
How you'll make a difference day to day:
- Public Knowledge Base Development: Create, update, and optimize customer-facing Knowledge Base articles to ensure clarity, accuracy, and usability.
- Internal Knowledge Base Enhancement: Develop and maintain internal documentation to support the efficiency of the Support team and related tools.
- Collaborate with cross-functional teams—including product managers, engineers, and support staff—to gather insights and understand documentation requirements.
- Write clear, concise content that simplifies complex technical concepts for both technical and non-technical audiences.
- Apply SEO best practices to improve the discoverability and accessibility of Knowledge Base articles.
- Stay informed about real-world challenges by occasionally engaging in Support Engineering tasks to ensure documentation remains relevant and effective.
Required to work on-site in our Coral Gables office Monday - Friday.
Minimum qualifications:
- Experienced in managing or administering Apple devices (e.g., macOS, iOS) within an MDM environment.
- Proven background in Support Engineering or Technical Support roles.
- Demonstrated expertise in technical writing, preferably within the technology or software industry.
- Strong understanding of SEO principles and their application in technical documentation.
- Exceptional written communication skills with a keen eye for detail.
- Ability to quickly understand complex technical concepts and translate them into clear, concise content tailored for various audiences.
- Familiarity with content management systems (CMS) and documentation tools.
- Experience collaborating across teams to align documentation with product development and user needs.
This role is an exciting opportunity for individuals passionate about technical writing, Apple Device Management (MDM), and AI-driven support systems. As a Technical Content Specialist at Kandji, you will help shape knowledge resources that empower users while enhancing the efficiency of automated systems. If you are ready to combine your skills in technical writing, Apple MDM administration, SEO, and support engineering to create impactful documentation, we encourage you to apply!
Benefits & Perks
• Competitive salary
• 100% individual and dependent medical + dental + vision coverage
• 401(k) with a 4% company match
• 20 days PTO
• Kandji Wellness Week the first week in July
• Equity for full-time employees
• Up to 16 weeks of paid leave for new parents
• Paid Family and Medical Leave
• Modern Health - Mental Health Benefits - Individual and Dependents
• Fertility Benefits
• Working Advantage Employee Discounts
• Free onsite fitness center
• Free parking
• Lunch 5 days/week
• Exciting opportunities for career growth
• An outstanding, inclusive culture
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.