Solutions Engineer
Kandji
Miami, FL, USA
Posted on Dec 11, 2024
About Kandji
Kandji is the Apple device management and security platform that empowers secure and productive global work. With Kandji, Apple devices transform themselves into enterprise-ready endpoints, with all the right apps, settings, and security systems in place. Through advanced automation and thoughtful experiences, we’re bringing much-needed harmony to the way IT, InfoSec, and Apple device users work today and tomorrow.
Some of the smartest money in tech has partnered with Kandji to realize our vision, including Tiger Global, Felicis, Greycroft, First Round Capital, and Okta Ventures. In July 2024, Kandji raised $100 million in capital from General Catalyst, bringing Kandji’s valuation to $850 Million.
Since Kandji’s Series C in 2021, the company has seen a 600%+ increase in annual recurring revenue, and its customer base has grown nearly 4X across 40+ industries. Notable customers include Allbirds, Canva, and Notion, and the company has partnerships with such industry giants as ServiceNow, AWS, and Okta.
Kandji was also named to Forbes’ Next Billion Dollar Startup List 2023 and recognized as a top venture-backed startup with the potential to reach unicorn status.
The Opportunity
As a Solutions Engineer at Kandji, you will serve as a technical advisor and subject matter expert on Apple device management for our prospects, internal teams and our growing customer base. Acting as a trusted resource, you’ll bridge the gap between Sales, Success, Product, and Support, helping customers and prospects understand Kandji’s capabilities and guiding them toward effective solutions. Your insights and customer advocacy will shape product enhancements, demonstrate Kandji’s value, and foster long-term relationships.
How you'll make a difference day to day
- Consult and Educate: Deliver compelling product demonstrations and technical deep-dives to prospects, customers, and partners, showcasing how Kandji addresses complex device management challenges.
- Collaborate Cross-Functionally: Partner closely with Sales and Success teams, contributing technical expertise during sales cycles and customer onboarding. Develop and refine resources—such as scripts, API examples, documentation, and training materials—to empower both customers and colleagues.
- Advise and Troubleshoot: Serve as a second- and third-level escalation point for technical issues. Work directly with Support to identify, investigate, and resolve complex technical cases, ensuring customers receive timely and accurate solutions.
- Influence Product Direction: Act as the customer’s voice within Kandji, relaying feedback, feature requests, and improvement ideas to Product and Engineering teams. Help shape the product roadmap by sharing trends and insights gleaned from customer interactions.
- Drive Continuous Improvement: Assist in refining internal processes and onboarding experiences for Kandji prospects that turn to customers. Provide guidance on best practices, engage in knowledge sharing, and continuously seek ways to enhance Kandji’s technical resources.
- Maintain Technical Mastery: Stay current on Apple platform developments, MDM standards, and ecosystem integrations. Be prepared to handle a wide range of inquiries—from networking and directory services to security and SSO integrations.
Time Allocation
- Approximately 50% dedicated to sales calls and demonstrations
- Approximately 30% allocated to deal-related activities and escalations
- Approximately 20% focused on internal projects, resource development, product input, and team training
Travel
- Occasional travel (10-25%) may be required to meet with customers, attend events, and deliver training.
We’d love to hear from you if you have
- Technical Expertise: 3+ years managing Apple devices in a technical capacity (e.g., engineering, consulting, pre-sales, or professional services). Extensive knowledge of Apple Business Manager/School Manager, MDM protocols, Automated Device Enrollment, APNS, and Apps & Books.
- Scripting & CLI Proficiency: Comfortable navigating macOS Terminal, leveraging shell scripts or Python to automate and troubleshoot workflows.
- Communication Skills: Excellent verbal and written communication. Able to explain complex technical topics in a clear, relatable, and concise manner.
- Customer Empathy: Strong emotional intelligence and the ability to tailor communication styles. Adept at quickly understanding customer challenges and framing Kandji’s value accordingly.
- Collaboration & Adaptability: Proven ability to work effectively across teams (Sales, Support, Product, Engineering) and switch contexts efficiently while maintaining a high standard of quality.
- Curiosity & Problem-Solving: A natural inclination to explore new technologies, solve problems, and contribute to a culture of continuous learning.
Nice to haves, but NOT required
- Experience as a Sales Engineer, Solutions Consultant, or IT Lead introducing MDM platforms.
- Hands-on exposure to multiple MDM solutions (Jamf Pro, Workspace ONE, Mosyle, etc.)
- Experience with large-scale Apple device deployments and integration with enterprise-level tools (directory services, Kerberos, SSO, Wi-Fi, printers, etc.).
- Familiarity with Salesforce, Zendesk, JIRA, or similar support and CRM tools.
- Understanding of basic networking concepts (DNS, HTTP, TLS, Certificates).
- Foundational understanding of security principles, including EDR (Endpoint Detection and Response), compliance standards, malware threats, potentially unwanted programs (PUPs), and common vulnerabilities.
Why Join Kandji?
- Impactful Work: Shape how organizations leverage Apple devices at scale, influencing product strategy and enabling customer success.
- Collaborative Culture: Join a dynamic, international team that values knowledge sharing, innovation, and continuous improvement.
- Professional Growth: Expand your skill set, deepen your technical expertise, and advance your career in a fast-paced, mission-driven environment.
If you’re passionate about technology, eager to help customers succeed, and excited about building the future of Apple device management, we encourage you to apply and join our team at Kandji.
Benefits & Perks
• Competitive salary
• 100% individual and dependent medical + dental + vision coverage
• 401(k) with a 4% company match
• 20 days PTO
• Health and wellness days
• Kandji Wellness Week the first week in July
• Equity for full-time employees
• Up to 16 weeks of paid leave for new parents
• Paid Family and Medical Leave
• Modern Health - Mental Health Benefits - Individual and Dependents
• Fertility Benefits
• Working Advantage Employee Discounts
• Free onsite fitness center
• Free parking
• Lunch 5 days/week
• Exciting opportunities for career growth
• An outstanding, inclusive culture
We are excited to be serving a significant need for a fast-growing market, and are proud of the high-performing team we have brought together so far. If you’re someone who wants to engage in new, exciting projects that will challenge your skills in the best way possible, we would love to connect with you.
At Kandji we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
Kandji is proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.