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Member Specialist



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Posted on Saturday, January 13, 2024

Who We Are

Jasper Health is a digital coaching and navigation experience that improves the lives of individuals affected by cancer and their caregivers. Our team of healthcare, technology, and consumer industry experts are dedicated to making cancer care a more human experience. Jasper Health raised $25M in Series A funding led by General Catalyst. The round, which was joined by new and existing investors Human Capital, W Health Ventures, Redesign Health, and 7wireVentures, brings Jasper Health's total funding to approximately $31 million.

Jasper Health has a passionate team of world-class leaders in digital health, oncology, customer-centered design, and data science. We are rapidly adding talent to our team - come join us!

Reporting to the Clinical Operations Manager, the Member Specialist is responsible for supporting our members through the Jasper experience, including onboarding and beyond.

Role and Responsibilities

  • Conducts onboarding calls with new Jasper members to review the features and offerings of the Jasper app/website, and assist in account set up
  • Provides product support through phone/video calls and chat potentially including rotating evening and weekend coverage
  • Provides outreach to newly eligible members to inform them of Jasper services and to support in onboarding
  • Supports our Jasper Care Navigators and is an active member of the clinical team
  • Creates informational materials for our members, including but not limited to: slide decks, pamphlets, education videos, etc.
  • Answers, investigates and/or directs member inquiries or complaints to the appropriate Jasper team member
  • Escalates care appropriately as needed (either externally to client teams or internally to clinical team, engineering team, etc.
  • Provides member feedback to clinical team, helps develop strategic improvements to the member experience
  • Stays up to date on client requirements, product updates and offerings

Qualifications and Education Requirements

  • 2+ years of healthcare and patient customer service experience (required)
  • Oncology experience (strongly preferred)

    Completed degree(s) from an accredited institution that are above the minimum education requirement may be substituted for experience on a year for year basis.

Knowledge, Skills, and Abilities Required

  • Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community.
  • Meticulous organizational skills and particular attention to detail
  • Professional manner and appearance
  • Ability to empathize with our members and provide reassuring support
  • Personal sense of drive to go above and beyond for our members and to support our clinical team
  • Ability to adapt to ever evolving needs of a small, agile company – including changing technology, new client partnerships, etc.
  • Other duties as assigned

Benefits Includes

  • Flexible Paid Time Off (PTO)
  • Health, Dental and Vision Insurance
  • Short Term / Long Term Disability
  • Life Insurance
  • 401(k) Retirement Plan
  • Flexible Spending Accounts
  • Employee Assistance Program
  • And more…

Conditions of Employment

  • You must be authorized to work in the United States
  • Applicants will be required to pass a background check as a condition of employment

Equal Employment Opportunity Policy

Jasper Health, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.


This job is no longer accepting applications

See open jobs at Jasper.