IT Operations Generalist (Contractor)
Instacart
We're transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
About the Role
We're seeking an IT Operations Generalist who will primarily handle in-office IT tasks related to IT Support, AV Support and IT Logistics. This multifaceted role delivers essential technical and logistical support across our environment, working closely with various IT teams to ensure seamless technology operations for all Instacart employees.
Location: San Francisco (Onsite)
Rate of Pay: $95,000 - $110,000
About the Team
The Instacart IT Department supports all of Instacart with equipment, infrastructure, and technical assistance. Our IT Operations team ensures the support experience is at the highest level—from logistics and inventory management to direct end-user support and AV services.
About the Role
- Process and manage equipment in our asset management software and ticketing system
- Handle shipping, tracking, and returns of IT equipment across multiple locations
- Maintain and organize accurate inventory of equipment and supplies
- Coordinate with teams inside and outside IT to ensure timely delivery of equipment
- Provide first-level technical support for Instacart employees in-office
- Troubleshoot issues across macOS, Windows, and ChromeOS environments
- Manage in office equipment such as monitors, conference room technologies
- Support key software platforms including Gmail, Slack, Okta, and Zoom
- Assist with maintaining knowledge base documentation
- Assist with conference room first-level troubleshooting and support
About You
Minimum Requirements
- 2+ years combined experience in IT logistics, support,, and/or asset management
- Inventory management
- Working knowledge of Mac, Windows, and Chrome operating systems
- Ability to occasionally lift 40 lbs
- Strong organizational skills and attention to detail
- Self-starter who proactively researches solutions before escalating
- Excellent customer service
Preferred Qualifications
- Experience with Jira and Oomnitza or similar systems
- Understanding of basic AV systems including Zoom and Google Hangouts
- Friendly personality with strong teaching/training abilities
- Excellent communication skills across different personality types
- Problem-solving mindset with the ability to prioritize competing demands
- Experience in inventory management and shipping logistics
This role offers an excellent opportunity to work with current technology while developing a broad skill set across IT operations in a dynamic, fast-paced environment.