Performance & Operations Manager
inDriver
Operations
Almaty, Kazakhstan
Posted on Wednesday, November 1, 2023
Performance & Operations Manager
Kazakhstan, Almaty
- Hybrid
- Full-time
- Senior
inDrive.Delivery team — last mile delivery service for restaurants, darkstores, online stores and marketplaces.
Performance & Operations Manager is responsible for operations processes with new clients and logistic partners
Responsibilities
- Launch/onboard new clients
- Key account operations management (SLA, KPI achievements)
- Logistics partners operations management (SLA, KPI achievements)
- Participation in inDrive’s IT platform improvement
- Build and maintain strong, long-lasting client relationship
- Develop existing clients
- Provide customer oriented service to key accounts
- Customize strategies to optimize retention of the clients
- Conduct market research to understand how to improve current processes and what could be implemented
- Achieve clients engagement through innovative strategies
- Internal & external presentations preparation for key stakeholders
Qualifications
- >4 years of relevant experience in logistics/delivery
- Strong analytical and communication skills
- Ability to make structured business judgement
- Advanced MS office user
- Proven track record of project management is an advantage
- Upper intermediate/fluent English
Conditions & Benefits
- Stable salary, official registration, health insurance, hybrid work mode
- Hybrid work schedule
- Unlimited opportunities for professional and career growth
- An opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global tech industry