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Performance & Operations Manager



Almaty, Kazakhstan
Posted on Wednesday, November 1, 2023

Performance & Operations Manager

Kazakhstan, Almaty

  • Hybrid
  • Full-time
  • Senior

inDrive.Delivery team — last mile delivery service for restaurants, darkstores, online stores and marketplaces.

Performance & Operations Manager is responsible for operations processes with new clients and logistic partners


  • Launch/onboard new clients
  • Key account operations management (SLA, KPI achievements)
  • Logistics partners operations management (SLA, KPI achievements)
  • Participation in inDrive’s IT platform improvement
  • Build and maintain strong, long-lasting client relationship
  • Develop existing clients
  • Provide customer oriented service to key accounts
  • Customize strategies to optimize retention of the clients
  • Conduct market research to understand how to improve current processes and what could be implemented
  • Achieve clients engagement through innovative strategies
  • Internal & external presentations preparation for key stakeholders


  • >4 years of relevant experience in logistics/delivery
  • Strong analytical and communication skills
  • Ability to make structured business judgement
  • Advanced MS office user
  • Proven track record of project management is an advantage
  • Upper intermediate/fluent English

Conditions & Benefits

  • Stable salary, official registration, health insurance, hybrid work mode
  • Hybrid work schedule
  • Unlimited opportunities for professional and career growth
  • An opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global tech industry

Apply now

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