We are seeking an experienced, self-reliant Senior Incident Management Specialist to join our Customer Support and Operations team in Kazakhstan. In this role, you will be the cornerstone of our operational resilience, ensuring the swift, high-quality resolution of critical incidents that impact our customers.

As a senior team member, you will act as a key escalation point combining high personal effectiveness, deep customer support domain knowledge, and a strong collaborative mindset to safeguard business continuity and maintain high customer trust.