Driver Operations Specialist
inDrive
Operations
Posted on Jun 6, 2026
We are looking for a Driver Operations Specialist in Chile to manage our driver operations process in their region. This role requires strong communication, organizational, and problem-solving skills to ensure operational efficiency.
- Department
- Market Operations & Supply
- Employment Type
- Full Time
- Location
- Chile
- Address
- Santiago, Santiago Metropolitan Region
- Workplace type
- Hybrid
- Reporting To
- David Tornel
Key Responsibilities
- Drive strategy: Design and implement strategies to attract, activate, and retain drivers through effective acquisition channels, tools, and team management.
- Analyze Regional and Market Trends: Use reporting tools given as well as study socio-economic landscapes and user behavior across specific regions, countries, and cities to inform strategies.
- Manage Recruitment Budgets and KPIs: Plan and oversee recruitment budgets while ensuring alignment with key performance indicators.
- Multi-Factor Market Research: Perform immersive studies of new countries or cities, assessing socio-economic conditions through in-depth interviews with users and stakeholders. Supervise and ensure accuracy in research conducted across regions to drive actionable insights. Conduct interviews and focus groups, form actionable conclusions, and leverage findings to improve products and services.
- Competitor Monitoring: Evaluate competitors in targeted regions, countries, and cities to identify market gaps and opportunities.
- Drive cross-functional cooperation: Build strong, collaborative relationships with other departments to achieve exceptional results - business development, marketing, marketplace efficiency and other.
- Excellent people management: Ensure transparent target set up as well as performance tracking; each team member to have personalized development plan.
Skills, Knowledge and Expertise
- Fluent Arabic and B2+ English.
- 2-3+ years experience in business operations/expansion/launching. Ride-Hailing, Delivery, and E-commerce fields are highly preferred.
- Knowledge of analytical tools: Tableau, Google services, and other BI.
- Strong understanding of the sales funnel and how it applies to driver acquisition.
- Sales team management experience is highly desirable, particularly in recruitment or acquisition environments.
- Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements.
- Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions.
- Knowledge of local transportation regulations and market trends would be a plus.
- Adaptability and flexibility.
- Attention to detail and a data-driven mindset.
- Excellent communication and collaboration skills.
Why join us
- Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 48 countries.
- Develop your professional skills with access to mentoring, career consulting, and learning programs.
- Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
- Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
- Work alongside people who take initiative, speak openly, and challenge themselves to grow.
- Improve your language skills through co-financed courses and internal speaking clubs.
Please note: final benefits may vary by location — country-specific benefits will be added.
About inDrive
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.
Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.
Ready to ignite your inner drive?
Our Hiring Process
Stage 1:
Applied
Stage 2:
Talent Acquisition Interview
Stage 3:
Test task
Stage 4:
Hiring Manager Interview
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