Country DOPs Manager Expansion
inDrive
Operations
Posted on May 21, 2026
We are hiring a Country DOPs Manager – Expansion to lead driver operations and support market growth across new and existing cities. This role will own end-to-end driver acquisition, onboarding, field execution, and operational performance management. You will work closely with local teams, agents, and partners to drive scalable processes, optimize key metrics, and ensure operational excellence. If you thrive in fast-paced, on-ground operations and enjoy building from zero to scale, we’d love to hear from you.
- Department
- Expansion team
- Employment Type
- Full Time
- Location
- Mozambique
- Address
- Mozambique, Mozambique, Mozambique
- Workplace type
- Onsite
Key Responsibilities
- Lead local driver operations: recruitment, onboarding, activation, and performance tracking.
- Manage field execution: hire, train, and coordinate local agents, guards, and freelance recruiters.
- Monitor key driver metrics: MR, Done Rate, Active/New Drivers, and identify improvement areas.
- Run daily ops processes: incentives, payouts, recruitment flows, guard program, and agency coordination.
- Prepare daily/weekly reports and maintain key operational dashboards.
- Communicate with drivers directly, through groups, and via CRM campaigns.
- Collect field feedback from drivers, agents, and partners to support launch and scaling decisions.
- Ensure proper handling of personal/sensitive data and follow internal compliance standards.
- Support city launches and scaling across multiple cities/regions.
Skills, Knowledge & Expertise
- 2–3+ years of operations experience in ride-hailing, logistics, delivery, or other fast-paced industries.
- Strong analytical skills with Excel/Google Sheets and a solid understanding of operational KPIs.
- Experience in hiring, onboarding, training, and managing field teams, vendors, or external partners.
- Proactive, detail-oriented, and highly organized with strong communication skills and fluent English.
About inDrive
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.
Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.
Ready to ignite your inner drive?
Our Hiring Process
Stage 1:
Applied
Stage 2:
Hiring Manager Interview
Stage 3:
Team Interview
Stage 4:
Team Interview
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