Country Lead Malaysia
inDrive
Posted on May 6, 2026
The Country Lead – Malaysia is a hands-on leadership role responsible for guiding national strategy and execution through deep understanding of ride-hailing frameworks and marketplace dynamics. The role embeds market and competitor intelligence into country-level planning, goal setting, and decision-making, resolves complex, high-stakes challenges through structured problem-solving and cross-functional alignment, and drives operational and process excellence.
- Department
- Market Operations & Supply
- Employment Type
- Full Time
- Location
- Malaysia
- Address
- Kuala Lumpur, Federal Territory of Kuala Lumpur
- Workplace type
- Hybrid
Responsibilities
- Develop and implement operational standards and best practices in alignment with global strategy
- Facilitate collaboration between country, regional, and central teams to drive execution and knowledge sharing
- Lead automation and workflow optimization initiatives to scale operations efficiently
- Oversee high level operational escalations and ensure resolution with continuous improvement mindset
- Marketplace Supply Management Monitor supply demand balance and key driver funnel metrics, identifying drop offs and guiding funnel optimizations
- Collaborate with DOPs and Marketplace Efficiency teams to drive pricing, monetization, and performance strategies
- Analyze and optimize revenue streams and ensure alignment with country financial targets and company goals
- Expansion Launch Management Lead market expansion efforts, including city/product launches and regulatory compliance
- Coordinate cross functional efforts for timely and compliant market entry
- Support area teams in resolving launch challenges and ensuring market readiness Product Customer Experience
- Gather market insights to shape product development and localization
- Oversee implementation and rollout of new features and tools across markets
- Monitor product adoption and performance, ensuring alignment with local user needs
- Partnerships Public Affairs Guide strategic partnerships and negotiations to support business growth
- Align partnership initiatives with country expansion strategies and monitor performance
- Represent the company in public forums, manage PR strategy, and collaborate on crisis communication when needed Risk, Compliance Government Relations Lead country level risk mitigation strategies and ensure regulatory compliance
- Collaborate with GR/legal teams to monitor changes in policy and align operations accordingly
- Ensure local GR efforts are in sync with overall company policies Quality Customer Support
- Monitor service quality standards and technical support performance across the country
- Facilitate best practice sharing, escalations, and continuous service improvement
- Lead coordination of customer incident management and support tool implementation
Qualifications
- 5 years of experience in operations, general management, or marketplace leadership roles.
- Strong track record in leading cross functional teams and managing in high growth environments.
- Experience in ride hailing, e commerce, or other platform based businesses is required.
- Demonstrated ability to resolve complex problems and drive scalable solutions.
- Deep understanding of local market dynamics, user behavior, and regulatory environments.
- Strong communication, negotiation, and stakeholder management skills.
- Fluent in Malay Bahasa and English
Conditions & Benefits
- Health insurance and life insurance included
- Hybrid work mode and flexile schedule
- Access to professional counseling services including psychological, financial, and legal support
- Diverse internal training programs
- Partially or fully payed additional training courses
- All necessary work equipment
About inDrive
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.
Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.
Ready to ignite your inner drive?
Our Hiring Process
Stage 1:
Applied
Stage 2:
Hiring Manager Review
Stage 3:
Interview with Talent Acquisition
Stage 4:
Second Interview
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
