Senior System Analyst
inDrive
IT
Leesburg, VA, USA
Posted on Apr 23, 2026
InDrive is looking for a System Analyst to optimize support processes and automation. You will gather requirements, design workflows and SLAs, collaborate with engineers and product teams, and ensure measurable impact through data-driven improvements
- Department
- Product Management Department
- Employment Type
- Full Time
- Location
- Cyprus
- Address
- Limassol, Limassol
- Workplace type
- Hybrid
Key Responsibilities
- Analyse and improve support processes (driver verification, 1st line, incident management)
- Collect and document requirements, translate them into system specs and user stories
- Design and optimize automation flows, SLAs, and escalation rules
- Work with engineers, product managers, and support teams to deliver effective solutions
- Track KPIs and ensure automation delivers measurable impact
Skills, Knowledge and Expertise
- 3 years as Business/System Analyst or similar
- Experience with support or incident management systems
- Strong process mapping, requirement analysis, and documentation skills
- Good technical understanding of integrations (APIs, workflows)
- Strong communication and stakeholder management
Conditions & Benefits
- Stable salary, official employment
- Health insurance
- Hybrid work mode and flexbile schedule
- Relocation package offered for candidates from other regions
- Access to professional counseling services including psychological, financial, and legal support
- Discount club membership
- Diverse internal training programs
- Partially or fully paid additional training courses
- All necessary work equipment
About inDrive
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.
Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.
Ready to ignite your inner drive?
Our Hiring Process
Stage 1:
Applied
Stage 2:
Talent Acquisition Interview
Stage 3:
Hiring Manager Interview
Stage 4:
Team Interview
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