Online Driver Operations Agent (Maternity Cover)
inDrive
Operations
Posted on Apr 23, 2026
We are looking for a proactive Online Agent to join our Driver Operations team in Almaty. Your role will focus on providing operational support to drivers, analyzing market trends, and assisting in the development of partner acquisition and retention funnels. This is a great opportunity to gain experience in a global company and dive deep into the operational processes of a tech business.
- Department
- Market Operations & Supply
- Employment Type
- Full Time
- Location
- Kazakhstan
- Address
- Almaty, Almaty Special District
- Workplace type
- Hybrid
Key Responsibilities
- Onboarding Support: Guiding users through the registration process and verifying data within the system.
- Engagement: Interacting with the partner database via calls and messengers to increase activity and involvement.
- Retention & Reactivation: Executing campaigns to bring back inactive users and managing churn rate metrics.
- Market Monitoring: Regularly tracking market conditions and competitor activities within the industry.
- Reporting: Assisting in the preparation of operational reports on key performance indicators (KPIs).
- Communication Campaigns: Organizing feedback collection, conducting surveys, and measuring Net Promoter Score (NPS).
- Scalability: Providing operational support during new region launches and local pilot tests.
- Quality Control: Ensuring all data complies with the company’s internal quality and safety standards.
- Process Optimization: Collecting and processing primary data to improve internal team workflows.
Skills, Knowledge and Expertise
- Language Proficiency: Fluency in Kazakh and Russian (both written and verbal) is mandatory.
- Experience: Proven track record in operations, customer service, or related fields.
- Technical Skills: Proficiency in Excel/Google Sheets (ability to work with filters and basic formulas).
- Communication: Strong communication skills and the ability to handle objections effectively in both languages.
- Attention to Detail: High level of precision and a responsible approach to following internal regulations.
- Adaptability: Ability to switch quickly between tasks, ranging from routine data processing to analytical research projects.
- Reliability: Ability to work within strict deadlines (SLAs) and follow established algorithms.
- English: Proficiency in English will be an advantage for collaborating within a global team.
Benefits
- Employment Type: Fixed-term contract for the duration of a maternity leave cover.
- Location: Almaty.
- Professional Growth: An opportunity to work in a fast-paced Driver Operations environment and contribute to the growth of a major international service.
About inDrive
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.
Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.
Ready to ignite your inner drive?
Our Hiring Process
Stage 1:
Applied
Stage 2:
Interview with Talent Acquisition
Stage 3:
Hiring Manager Interview
Stage 4:
Technical Interview
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