Driver Operations Specialist
inDrive
Operations
Posted on Apr 23, 2026
We are expanding our Ride-Hailing Department and we're looking for a Driver Operations Specialist to be responsible for managing our driver operations process in their given region.
- Department
- Market Operations & Supply
- Employment Type
- Full Time
- Location
- El Salvador
- Workplace type
- Fully remote
What you will do
Organize and Optimize Engagement Processes
- Coordinate strategies to attract, activate, reactivate, and retain drivers
- Lead initiatives to maximize driver lifecycle value, from first contact to long-term engagement
Lead and Motivate the Team
- Lead and manage a team of agents focused on driver engagement
- Conduct training sessions to develop key skills for user acquisition and activation
- Foster a motivating and high-performance team environment
Manage KPIs and Funnel Efficiency
- Monitor and optimize the entire driver funnel: from app installation to completing successful orders
- Track and improve territory KPIs
- Design and execute action plans to improve key metrics
Implement Motivational Programs
- Create and execute incentive programs to boost agent and driver performance
- Share performance feedback and insights to encourage continuous improvement
Support Activation & Reactivation Strategies
- Assist in launching, adapting, and enhancing strategies for driver activation/reactivation
- Manage third-party partnerships to increase the number of new drivers onboarded
Monitor CRM & Communication Quality
- Oversee call scripts and AI-driven communication tools
- Continuously test and refine communication approaches for optimal user experience
- Ensure all touchpoints deliver high-quality interactions
Execute City Launches
- Travel within the country to support on-the-ground efforts for new city launches
- Organize and lead local driver recruitment campaigns
Market Monitoring & Cross-Functional Collaboration
- Stay on top of competitor activity (bonuses, offers, etc.)
- Ensure seamless cross-functional communication with internal stakeholders to align strategies and priorities
What we expect from you
- Advanced English proficiency: Both written and verbal communication skills are required
- Strong understanding of the sales funnel and how it applies to driver acquisition
- Proven customer relationship management skills, particularly in managing large-scale recruitment efforts
- Experience in sales or recruitment, with a focus on meeting targets and performance optimization
- Intermediate or Advanced Excel skills, with the ability to analyze data, create reports, and track KPIs
- Availability for business travel to manage recruitment activities across different regions
- Degree in Business Administration, Marketing, or a related field (either in progress or completed)
- Sales team management experience is highly desirable, particularly in recruitment or acquisition environments
- Strong analytical and problem-solving skills to address challenges in driver recruitment and recommend improvements
- Adaptability and flexibility in a fast-paced environment with evolving recruitment demands and market conditions
- Knowledge of local transportation regulations and market trends would be a plus
What we offer
- Be part of a growing and innovative company with a unique approach to ride-hailing
- Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued
- Have the opportunity to make a significant impact on the company and the industry as a whole
- Grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands
- Competitive salary
- Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company
About inDrive
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.
Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.
Ready to ignite your inner drive?
Our Hiring Process
Stage 1:
Applied
Stage 2:
Talent Acquisition Interview
Stage 3:
Test Case
Stage 4:
Hiring Manager Interview
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