Driver Operations Specialist
inDrive
Operations
Posted on Mar 27, 2026
We are looking for a Senior Driver Operations Specialist to join the Expansion team exciting country launches, large-scale challenges, and the potential for long-term business trips await you.
- Department
- Expansion team
- Employment Type
- Full Time
- Location
- Kazakhstan
- Address
- Almaty, Almaty Special District
- Workplace type
- Hybrid
Responsibilities
- Lead local driver operations, including recruitment, onboarding, and performance tracking.
- Hire, onboard, and train local supervisors and agents.
- Monitor key driver metrics and identify areas for improvement.
- Manage day to day operational processes: incentives, payouts, guard program, recruitment flows, agency coordination.
- Prepare and maintain daily/weekly dashboards and reports.
- Communicate directly with drivers and via CRM campaigns.
- Coordinate external partners: freelance recruiters, marketing agencies, suppliers.
- Ensure compliance with data handling standards, including sensitive/personal information.
- Support and drive local launch and scaling activities across multiple cities/regions.
Qualifications
- 2–3 years of hands-on experience in operations, ideally in ride-hailing or similar high-paced industries.
- Strong analytical skills and experience working with data (BigQuery, Google Sheets/Excel – formulas, filters, pivot tables, charts).
- Solid understanding of key operational KPIs and ability to interpret trends.
- Proactive mindset, ability to spot bottlenecks and propose practical solutions.
- Experience conducting interviews, onboarding new hires, and training teams.
- Strong multitasking and project management skills; ability to work across parallel workstreams.
- Self-starter with a structured approach to checklists and process execution.
- Excellent verbal and written communication skills, including clear reporting and driver-facing communication.
- Experience managing external vendors and freelancers is a plus.
- Attention to detail, especially when handling numbers and sensitive data.
- Fluency in English.
Conditions & Benefits
- Health insurance with oncology coverage and life insurance included.
- Hybrid work mode and flexible schedule.
- Relocation package offered for candidates from other regions.
- Access to professional counseling services, including psychological, financial, and legal support.
- Diverse internal training programs.
- Partially or fully paid additional training courses.
- All necessary work equipment.
- Fitness club membership discount.
About inDrive
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.
Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.
Ready to ignite your inner drive?
Our Hiring Process
Stage 1:
Applied
Stage 2:
Talent Acquisition Interview
Stage 3:
Hiring Manager Interview
Stage 4:
Final Interview
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