BSS Administrator
inDrive
Oslo, Norway
Posted on Mar 19, 2026
Business Systems Support Team is responsible for the administration and effective utilization of corporate systems (around 20 systems). The team ensures stable operation, proper configuration, user support, and continuous improvement of internal business tools to support company processes and efficiency.
- Department
- Operations
- Employment Type
- Full Time
- Location
- Kazakhstan
- Address
- Almaty, Almaty Special District
- Workplace type
- Hybrid
Key Responsibilities
System Administration & Configuration:
-Execute daily operational tasks, maintenance, and configuration changes within enterprise systems as directed.
-Assist in setting up and testing new system modules or minor feature configurations based on detailed instructions.
System Performance & Maintenance:
- Perform routine system monitoring to ensure stability and identify minor performance issues.
- Assist in the execution of scheduled system maintenance, patch deployments, and minor upgrades under the supervision of senior staff or vendors.
User Access & License Management:
- Process and manage user account creation, modification, and deactivation, ensuring adherence to established access control policies.
- Assist in tracking and reporting system license usage and supporting license compliance activities.
Cross-Department Collaboration:
- Work with various business units (e.g., Procurement, HR) to gather requirements for minor system changes or enhancements.
- Communicate system-related issues and updates clearly to end-users and non-technical teams.
Continuous Improvement Projects:
- Participate in system enhancement and process efficiency projects by performing testing, documenting outcomes, and assisting with implementation tasks.
- Identify opportunities for minor process improvements through optimal system utilization.
Documentation:
- Maintain and update existing system documentation, including configuration guides, user manuals, and standard operating procedures (SOPs).
- Accurately log support activities, system changes, and maintenance performed.
Support & Troubleshooting:
- Serve as the first and second line of support for business system issues, diagnosing problems, and implementing known solutions.
- Escalate complex or unresolvable issues to the Senior Administrator or specialized IT teams/vendors promptly.
- Ensure timely resolution of support tickets in line with IT service level agreements (SLAs).
Security & Compliance:
- Apply established security policies and access controls when managing user accounts and system permissions.
- Report potential security risks and assist in gathering evidence for internal or external audits.
Training & Guidance:
- Provide basic guidance and assistance to end-users on system functionalities and usage best practices.
- Assist in developing basic training materials and user-facing support documents.
Vendor Coordination:
- Log and track support tickets with system vendors and follow up on progress.
- Assist the Senior Administrator in coordinating vendor-led maintenance, testing system features post-upgrade, and documenting the outcomes.
-Execute daily operational tasks, maintenance, and configuration changes within enterprise systems as directed.
-Assist in setting up and testing new system modules or minor feature configurations based on detailed instructions.
System Performance & Maintenance:
- Perform routine system monitoring to ensure stability and identify minor performance issues.
- Assist in the execution of scheduled system maintenance, patch deployments, and minor upgrades under the supervision of senior staff or vendors.
User Access & License Management:
- Process and manage user account creation, modification, and deactivation, ensuring adherence to established access control policies.
- Assist in tracking and reporting system license usage and supporting license compliance activities.
Cross-Department Collaboration:
- Work with various business units (e.g., Procurement, HR) to gather requirements for minor system changes or enhancements.
- Communicate system-related issues and updates clearly to end-users and non-technical teams.
Continuous Improvement Projects:
- Participate in system enhancement and process efficiency projects by performing testing, documenting outcomes, and assisting with implementation tasks.
- Identify opportunities for minor process improvements through optimal system utilization.
Documentation:
- Maintain and update existing system documentation, including configuration guides, user manuals, and standard operating procedures (SOPs).
- Accurately log support activities, system changes, and maintenance performed.
Support & Troubleshooting:
- Serve as the first and second line of support for business system issues, diagnosing problems, and implementing known solutions.
- Escalate complex or unresolvable issues to the Senior Administrator or specialized IT teams/vendors promptly.
- Ensure timely resolution of support tickets in line with IT service level agreements (SLAs).
Security & Compliance:
- Apply established security policies and access controls when managing user accounts and system permissions.
- Report potential security risks and assist in gathering evidence for internal or external audits.
Training & Guidance:
- Provide basic guidance and assistance to end-users on system functionalities and usage best practices.
- Assist in developing basic training materials and user-facing support documents.
Vendor Coordination:
- Log and track support tickets with system vendors and follow up on progress.
- Assist the Senior Administrator in coordinating vendor-led maintenance, testing system features post-upgrade, and documenting the outcomes.
Skills, Knowledge and Expertise
- Strong English (can communicate and write)
- System Administration: Proficiency in managing user accounts, access controls, and security permissions (role-based access control).
- Enterprise Applications: Practical experience with administering and supporting
- IT Service Management: Foundational knowledge of ITIL or other ITSM frameworks, especially in areas like incident management, request fulfillment, and change management.
- Data & Reporting: Ability to run queries, generate basic reports, and understand data structures within business systems.
- Troubleshooting: Systematic approach to diagnosing system errors, identifying root causes, and applying fixes
- Vendor/Tool Management: Experience managing support tickets and working with vendor portals for software support and updates
Benefits
- Stable salary, official employment.
- Health insurance.
- Hybrid work mode and flexible schedule.
- Relocation package offered for candidates from other regions.
- Access to professional counseling services including psychological, financial, and legal support.
- Discount club membership.
- Diverse internal training programs.
- Partially or fully paid additional training courses.
- All necessary work equipment.
About inDrive
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.
Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.
Ready to ignite your inner drive?
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