Senior Content Designer for Customer Service
inDrive
Design, Customer Service
Posted on Mar 19, 2026
We’re building a Content Design function from scratch — and we need people who want to be a part of that. Help us build an approach where content becomes a lever for improving customer experience and reducing support load.
As a Senior Content Designer for Customer Service, you will work directly with the Head of CS Content Design. This role requires a mix of hands-on work and ownership: you will work on the most complex content problems while helping the team build scalable solutions. It’s a good fit for people who are comfortable operating in ambiguity, learning fast, and gradually taking ownership of problem spaces rather than waiting for detailed instructions.
- Department
- Customer Service and Experience
- Employment Type
- Full Time
- Location
- Kazakhstan
- Address
- Almaty, Almaty Special District
- Workplace type
- Hybrid
Key Responsibilities
- Identify problems for the content team and design solutions — whether it’s a new process, approach, or a specific piece of documentation.
- Work closely with both Product and Customer Support Teams, ensuring the right knowledge is available at the right time.
- Help create a Knowledge Base that allows us to treat content like a system, boosting self-service and automation.
- Analyze customer flows and define global content scenarios. Ensure our global content is accurate, consistent, and most of all — real-life proofed.
- Help evolve content guidelines and standards.
- Mentor junior Content Designers on the team.
- Balance speed, quality, and scalability when making decisions.
Qualifications
- 3+ years of experience in either UX Writing, Content Design, or Knowledge Management. A portfolio that shows your ability to work at the scenario and logic level.
- Senior or lead experience (formal or informal) — at least 1 year. Experience mentoring content designers or UX Writers and reviewing decisions, not just copy
- Experience in complex, operational domains: ride-hailing, delivery, fintech, marketplaces, etc.
- Hands-on experience building or rebuilding a Knowledge Base or Help Center, treating content as a system.
- Strong cross-functional collaboration skills. Experience working closely with Product and Customer Support teams, including situations with ambiguity and pushback.
Benefits & Conditions
- Stable salary, official employment.
- Health insurance.
- Hybrid work mode and flexible schedule.
- Relocation package offered for candidates from other regions.
- Access to professional counseling services including psychological, financial, and legal support.
- Discount club membership.
- Diverse internal training programs.
- Partially or fully paid additional training courses.
- All necessary work equipment.
About inDrive
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.
Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.
Ready to ignite your inner drive?
Our Hiring Process
Stage 1:
Applied
Stage 2:
-
Stage 3:
Talent Acquisition Interview
Stage 4:
Hiring Manager Interview
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