Key Account Agent (contract position)
Growth Center Substation, Andhra Pradesh8, India
Posted on Mar 19, 2026
We are looking for a proactive and detail-oriented Account Agent to join the inDrive Couriers team. You will work closely with our business clients, handling day-to-day account operations, addressing inquiries, and ensuring high service quality and client satisfaction. Contract-based position.
- Department
- Delivery Hub
- Employment Type
- Full Time
- Location
- Pakistan (Karachi)
- Address
- Karachi, Sindh
- Workplace type
- Hybrid
Key Responsibilities
- Conduct daily outbound calls to business clients to provide ongoing support and operational assistance related to inDrive Couriers' services
- Build, manage, and maintain long-term relationships with key accounts to ensure high customer satisfaction and retention
- Hold regular meetings with clients to understand their needs, gather feedback, share product updates, and explore new collaboration opportunities
- Collect, document, and analyze client feedback to help improve service quality
- Assist clients with inquiries, issues, and service-related incidents, ensuring timely resolution
- Handle incoming calls and requests from business clients in a professional and solution-oriented manner
Skills, Knowledge and Expertise
- 1–3 years of experience in account management or a related field
- Strong negotiation and communication skills
- Proficiency in Google Sheets
- Excellent knowledge of the local market
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Based in Lahore, Karachi, or Islamabad
- Fluency in Urdu and English
About inDrive
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.
Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.
Ready to ignite your inner drive?
Our Hiring Process
Stage 1:
Applied
Stage 2:
Talent Acquisition Interview
Stage 3:
Hiring Manager Interview
Stage 4:
Background Check & Compliance Review
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