Content Designer for Customer Service
inDrive
Design, Customer Service
Posted on Mar 19, 2026
We’re building a Content Design function from scratch — and we need people who want to be a part of that.
We see a Content Designer as a thinker and decision-maker, not as someone who operates at the text level only. Logic, scenarios, and solutions come first — everything else comes after.
- Department
- Customer Service and Experience
- Employment Type
- Full Time
- Location
- Brazil
- Address
- Recife, Recife
- Workplace type
- Hybrid
Responsibilities
- Work closely with Product Teams and take ownership of local support updates. Make sure that the right knowledge is there at the right time.
- Think scenario-first — not just in answer templates or individual edits. Based on that, create clear and usable content: flow descriptions, articles, instructions, etc.
- Partner with local Support Teams: deliver knowledge updates, ask for feedback from real life, iterate, and improve.
- Help evolve content guidelines and standards.
Qualifications
- 1+ years of experience in either UX Writing, Content Design, or Knowledge Management.
- Basic experience with analyzing support tickets or customer journey mapping (CJM).
- Strong written communication skills and attention to detail, which you can demonstrate through your portfolio.
- Experience with iterating and improving content based on feedback, research, data.
- Strong cross-functional collaboration skills.
- Excellent English communication and collaboration skills (B2 or higher), Spanish is a plus.
Job Benefits
- Medical, dental, and life insurance coverage;
- Meal allowance;
- Enjoy a collaborative and supportive work environment where new ideas and perspectives are encouraged and valued;
- Have the opportunity to make a significant impact on the company and the industry as a whole;
- Partially or fully paid additional training courses, including English classes, and regular external and internal training.
About inDrive
inDrive is a global tech company on a mission to challenge injustice. We started in 2012 in the coldest city on Earth, when a group of friends created a way for people to agree on fair ride prices. That idea grew into one of the world’s top ride-hailing apps, now with 360M installs across 48 countries.
Today, we offer more than rides: from freight and delivery to intercity travel and financial services, all designed to put people first. Our goal is to positively impact 1 billion lives by 2030. Through inVision, our non-profit arm, we support education, entrepreneurship, and equality in underserved communities.
Ready to ignite your inner drive?
Our Hiring Process
Stage 1:
Applied
Stage 2:
Talent Acquisition Interview
Stage 3:
Hiring Manager Interview
Stage 4:
Background Check & Compliance Review
Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.
