Key Responsibilities

• Daily registrations of drivers on the Social Security platform.
• Administrate cases of “injuries at work” for drivers from the company side.
• Provide responses to Support team for drivers with questions regarding Social Security registration and coverage etc.
• Determination and payment of IMSS, SAR, INFONAVIT.
  Procedures with the Mexican Social Security Institute (IMSS) related to disability, maternity, pensions, etc.
• Management of membership transactions with IMSS and SUA (registrations, salary modifications, etc).
• Preparation of tax reports and documentation for audits.
• Annual declaration of the Work Risk Premium to the IMSS.
• Explain complex legal concepts (like IMSS coverage rules) to a non-expert internal support team and, indirectly, to drivers/couriers

Skills, Knowledge & Expertise

• Hands-on experience using the new IMSS Digital Module (or equivalent system) for registration, modification (SBC, status), and cancellation (altas, bajas, modificaciones) of platform workers. Familiarity with the IDSE.
• Advanced proficiency in Microsoft Excel for tracking large datasets, performing mass data imports/exports, and executing mandatory data validations/reconciliations between platform income and IMSS base salaries.
• Ability to create and maintain clear Standard Operating Procedures (SOPs) for registration, injury claims, and support responses.
• Knowledge of the Ley del Seguro Social and its application, including worker classifications, mandatory insurance branches (Sickness and Maternity, Disability and Life, Retirement, etc).
• 2–3 years of specialized experience in a Mexican HR or Payroll department, with a primary focus on IMSS/INFONAVIT administration.
• Experience working with high-turnover, flexible, or gig-economy workforce models (e.g., delivery, logistics, retail, or temporary staffing).
• Proven track record of navigating and successfully passing external IMSS or STPS (Ministry of Labor) compliance audits is a plus.
• High level of attention to detail.
• Use of official portals (INFONAVIT, SIPARE, IDSE, SUA) to comply with tax and social security obligations.
• Correct integration/understanding of the base salary IMSS.

Job Benefits

• Opportunity for advancement and upward mobility within the organization, allowing for increased levels of responsibility and growth within the company
• Hybrid work
• Competitive salary range