Key Responsibilities

• Define and direct the research strategy for Superapp in Pakistan
• Lead initiatives to optimize our internal methodologies, ensuring constant help to the team
• Synthesize insights across disparate product lines and data types to create a unified, organization-wide understanding of our users
• Create compelling, evidence-backed narratives that drive investment and organizational change
• Develop the mental models and principles that will guide our product decisions for years to come
• Build influential relationships with leaders in Product, Engineering, and Marketing. You are the “voice of the user” in high-level strategic forums
• Act as a coach and mentor to researchers and non-researchers, elevating the craft across the entire team
• Drive the strategic evolution of our research tools and knowledge management systems to ensure insights are accessible, reusable, and integrated with other business data

Skills, Knowledge and Expertise

• Knowledge of English B2 and above
• Significant experience in UX Research (typically 3+ years), with a proven track record of influencing product strategy at a high level
• Knowledge of quantitative and qualitative research methods
• Knowledge and application of usability metrics
• A history of tackling highly ambiguous, systemic challenges and turning them into actionable roadmaps.
• Mastery of qualitative and quantitative methods, with the ability to lead multi-study programs
• Exceptional storytelling and presentation skills. You can persuade skeptical stakeholders and inspire teams with your vision

Conditions & Benefits

• Stable salary, official employment
• Health insurance
• Hybrid work mode and flexile schedule
• Relocation package offered for candidates from other regions
• Access to professional counseling services including psychological, financial, and legal support
• Discount club membership
• Diverse internal training programs
• Partially or fully payed additional training courses
• All necessary work equipment