Responsibilities

• Enhance the current public incident management workflow and collaboration among cross-functional teams.
• Shape crisis communication frameworks to ensure timely, transparent, and effective communication during incidents, minimizing reputational risk and maintaining public trust.
• Act as a central coordination point between Incident teams, Customer support, Social media, PR, and external agencies to ensure aligned and consistent handling of sensitive situations.
• Manage cross-teams, setting priorities, supervising workflows, and ensuring quality and speed of response.
• Participate directly in investigations for critical and high-impact cases.
• Support continuous optimization of incident management workflows across LATAM and Brazil in collaboration with HQ and regional stakeholders.
• Strengthen and enhance the performance of regional PR and cross-functional teams during public incidents.

Requirements

• Proven experience in Project Management, Crisis Management, or Urgent Customer Support (head of division/department)
• Cross-teams management skills
• Writing and speaking skills in English
• Proven ability to work independently with a focus on achieving measurable results

We offer

• Be part of a growing and innovative company with a unique approach to ride-hailing
• Have the opportunity to make a significant impact on the company and the industry as a whole
• Grow your skills and experience through challenging and rewarding work, with opportunities for advancement as the company expands
• Competitive salary