Key Responsibilities

• Drive product analytics initiatives focused on services automation and scenario optimization across user-facing processes
• Analyze user behavior and interactions, and operational flows to identify inefficiencies and opportunities for automation
• Define and monitor key product and operational metrics to measure the impact of automated solutions
• Design analytical frameworks to evaluate support scenarios, decision trees, and user journeys
• Investigate anomalies in support and product metrics, formulate hypotheses, and provide actionable recommendations
• Collaborate with product, support, engineering, and data teams to translate insights into scalable product improvements
• Build and maintain dashboards, reports, and self-serve analytical tools for stakeholders

Skills, Knowledge and Expertise

• 3+ years of experience as a Product Analyst, Data Analyst, or in a similar analytical role
• Strong analytical thinking with the ability to structure ambiguous problems and prioritize impact-driven solutions
• Advanced SQL skills and experience working with large datasets
• Hands-on experience with Python for data analysis (e.g., pandas, NumPy)
• Experience with BI and visualization tools (e.g., Tableau, Redash, Plotly, Looker)
• Understanding of product funnels, user journeys, and operational workflows
• Ability to communicate insights clearly to both technical and non-technical stakeholders

Conditions

• Stable salary, official employment
• Health insurance
• Hybrid work mode and flexible schedule
• Relocation package offered for candidates from other regions
• Access to professional counseling services, including psychological, financial, and legal support
• Discount club membership
• Diverse internal training programs
• Partially or fully paid additional training courses
• All necessary work equipment