Responsibilities

• Lead continuous discovery to uncover pain points across the ride stage: trust perception, arrival predictability, passengers behaviour expectations, and emotional comfort
• Develop and ship lightweight, personalised ride-comfort features (e.g., silence mode, conversation preferences, icebreaker hints)
• Introduce positive reinforcement mechanisms and simple compensation experiences to improve emotional recovery after a bad ride
• Collaborate closely with Safety, Driver Experience, Operations, Analysts, and Designers to ensure a consistent passenger flow
• Prioritise high-impact opportunities with measurable results across trust, satisfaction, and post-ride metrics
• Benchmark ride experience patterns across competitors and global best practices, especially in emerging markets

Qualifications

• 3+ years of product management experience, preferably in ride-hailing, consumer products, marketplaces, mobility, or trust-sensitive domains
• Strong background in discovery, UX thinking, AB-testing and behaviour-driven problem solving
• Experience building or integrating trust-enhancing or quality-improving product flows
• Ability to navigate ambiguity and work across multiple teams to solve complex emotional and perception-driven problems
• Strong communication skills and ability to influence cross-functional teams
• Fluent English (our internal working language)
  Nice to have:
• Experience with trust & safety products (perception, signals, communication, UX adoption)
• Experience working in emerging markets or culturally diverse environments
• Familiarity with service quality systems, NPS/CSAT frameworks, or behavioural science
• Background in ride-hailing or other high-frequency consumer marketplaces

Conditions & Benefits

• Stable salary, official employment
• Health insurance
• Hybrid work mode and flexible schedule
• Relocation package offered for candidates from other regions
• Access to professional counseling services including psychological, financial, and legal support
• Discount club membership
• Diverse internal training programs
• Partially or fully payed additional training courses
• All necessary work equipment