Responsibilities

• Handle multiple conversations (chats/calls/emails) simultaneously with customers.
• Respond to customer inquiries in a timely and professional manner.
• To maintain a professional and courteous demeanor during interactions with customers, ensuring high quality service and customer satisfaction.
• Resolve customer issues effectively, escalating complex cases to higher level support when necessary.
• Document customer interactions and update customer records.
• Follow up on unresolved issues to ensure satisfactory resolution.
• Collaborate with team members and other departments to ensure consistent and high quality customer service.
• To exceed customers expectations in terms of customer service and accurate information.

Qualifications

• Digital literacy
• Data entry and writing skills
• Knowledge of Google products (Google Sheets, Google Docs)
• Understanding of E-Hailing products, services, travel and courier platforms
• Strong verbal and written communication skills
• Native-level proficiency in the local supported language
• Typing speed: minimum 100 WPM
• Experience with Customer Service CRMs (Salesforce / Zendesk / Zoho)