Responsibilities

• Manages the “helpdesk” inbox channels and resolves employees inquiries on booking rules, travel policies, procedures and practices, incidents, ets;
• Consults employees on the policies and procedures; Monitors compliance;
• Keeps track of the policies applicability, proposes and implements the relevant updates;
• Develops standards of the corporate travel service;
• Analyzes customers’ feedback and seeks the ways of the process improvements;
• Participates in the process optimization, implementation of new booking tools and services;
• Follows internal SLA;
• Provides assistance in travel arrangements (booking travel services, looking for the best routes and options, group accommodations and transfers);
• Checks visa and other entry requirements of the destination countries; interacts with travel agents and other service providers, provides enroute support of travelers.

Qualifications

• 3+ years experience in the travel industry, experience in corporate travel is an advantage.
• Knowledge of Business travel fundamentals, professional terms and abbreviations.
• Knowledge of air and hotel booking & pricing principles.
• Knowledge of general principles of travel suppliers’ management, formats of cooperation with a travel management company, formats of settlements.
• Understanding of travel related details of accounting.
• Understanding of online booking tools functioning principles
  
  Hard skills:
  – Knowledge of Google workspace
  – Fluent English
  
  Soft skills:
  – Teamwork
  – Attention to detail
  – Communication
  – Problem Solving
  – Patience
  – Responsibility
  – Customer focus
  – Adaptation to change
  – Creativity – Thinking out of the box
  – Empathy
  – Emotional intelligence
  – Flexibility
  – Prioritization
  – Willingness to learn
  – Resilience
  – Organizational skills

Conditions & Benefits

• Stable salary, official employment.
• Health insurance.
• Hybrid work mode and flexible schedule.
• Relocation package offered for candidates from other regions.
• Access to professional counseling services including psychological, financial, and legal support.
• Discount club membership.
• Diverse internal training programs.
• Partially or fully payed additional training courses.
• All necessary work equipment.