Responsibilities

• Launch and support initiatives aimed at improving incident management processes for Intercity.
• Perform quality control of incident procedures to ensure accurate detection and reporting of incidents within inDrive.
• Launch and support initiatives focused on quality control of drivers, including warnings, bans, and other enforcement measures.
• Generate and validate product, marketing, and operational hypotheses related to safety and quality within cross-functional teams to support business growth.
• Contribute to strategic planning for safety and quality improvements.
• Analyze the market and competitors to help shape the development strategy for the Intercity vertical in the CIS region.

Qualifications

• 1 to 3 years of experience in the mobility and/or tech industry.
• Strong analytical skills with excellent proficiency in Excel and Google Sheets.
• Knowledge of SQL is a plus but not required.
• Comfortable working with numbers and applying a data-driven approach to problem solving.
• Proven ability to organize effective collaboration across teams in multiple time zones and a good understanding of how cross-functional teams operate.
• Willingness and ability to conduct customer development, generate hypotheses, and validate MVPs.
• Practical, hands-on experience is crucial — we highly value fieldwork and real-world involvement.
• English proficiency at an Intermediate level or higher.
• Native-level fluency in Kazakh and Russian.

Conditions & Benefits

• Stable salary, official employment.
• Health insurance.
• Hybrid work mode and flexile schedule.
• Access to professional counseling services including psychological, financial, and legal support.
• Discount club membership.
• Diverse internal training programs.
• Partially or fully payed additional training courses.
• All necessary work equipment.