Technical Support Specialist
inDrive
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Baku, Azerbaijan
Posted on Feb 10, 2025
Technical Support Specialist
Azerbaijan, Baku
- Remote
- Shift work
- Junior
We are currently looking for Technical Support Specialist to work to support our Turkish users.
Responsibilities
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
Qualifications
- Fluent in Turkish and Knowledge of English (B1 minimum).
- Excellent oral and written communication skills.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
Conditions & Benefits
- Initial training
- Stable salary
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
This job is no longer accepting applications
See open jobs at inDrive.See open jobs similar to "Technical Support Specialist" General Catalyst.