Service Quality Specialist
inDrive
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See open jobs at inDrive.See open jobs similar to "Service Quality Specialist" General Catalyst.Quality Assurance
Dar es Salaam, Tanzania
Posted 6+ months ago
Service Quality Specialist
Tanzania, Dar es salaam
- Hybrid
- Full-time
- Junior
We're looking for a Service Quality Specialist in Tanzania who will be resolving complaints and provide a prompt resolution of incidents.
Responsibilities
- Customer Communication: Interacting with customers through phone calls and email, providing explanations, resolving complaints, and ensuring a high level of service.
- High quality and prompt resolution of safety incidents (e.g., conflict situations, cases of sexual harassment, criminal incidents)
- Processing incoming requests from users in the admin panel (reviews and appeals)
- Data collection for incident analysis
- Suggestions for improving the quality of incident resolution and their reduction
Qualifications
- Stress Resilience: The ability to remain calm and make decisions under pressure, especially during high stress incidents.
- Teamwork: Collaboration with colleagues and the ability to work effectively as part of a team to resolve incidents.
- Ethical Conduct: Adherence to high ethical standards, particularly when handling sensitive customer information and resolving complaints.
- Customer Focus: A commitment to meeting customer needs and providing a positive customer experience.
- Creativity: The ability to find innovative solutions when dealing with complex or unique incidents.
- Learnability: A desire and ability to continuously learn and improve skills in response to changing technology and processes.
- Hard Skills Competent oral and written speech in English
- High stress resistance and responsibility Initiative and ability to get things done
- Ability to work with a large amount of information in multitasking mode
Conditions & Benefits
- Initial training
- Shift work 5/2 shift work/rotation (morning, daytime. night time)
- Stable salary
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days from the date it was received.
If your experience meets the requirements of our company, we will contact you. If you receive no feedback it means that currently there are no suitable vacancies for you.
This job is no longer accepting applications
See open jobs at inDrive.See open jobs similar to "Service Quality Specialist" General Catalyst.