Senior Branding Retention Specialist
inDrive
Almaty, Kazakhstan
Posted on Feb 4, 2025
Senior Branding Retention Specialist
, Almaty
We’re looking for a Senior Branding Retention Specialist to drive engagement and loyalty among branded drivers across multiple regions!
In this role, you’ll develop and implement retention strategies, optimize LTV through data-driven insights, and collaborate with cross-functional teams to enhance driver satisfaction and retention.
Responsibilities
- Develop and implement effective retention strategies for branded drivers across all active countries, as well as active work with existing bases
- Develop a set of metrics for tracking and improving LTV of branded drivers
- Extensive engagement with regional branding teams
- Collaboration with other departments. Work closely with Security, Support and Product teams to ensure customer satisfaction and resolve issues
- Seek new ideas and solutions to enhance customer retention
Qualifications
- Bachelors degree or above
- 3 years (or above) work experience in preferably multinational companies
- Strong analytical skills, able to lead and manage projects with a keen ability to identify and prioritize growth opportunities
- Proficient in Google Sheets/Docs/Slides, basic experience with SQL, Python, Tableau
- Good verbal and written communication skills in English (B2+ level) to effectively communicate in an international work environment
- High level of autonomy, able to work in a fast paced environment
Conditions & Benefits
- Stable salary, official employment
- Health insurance
- Hybrid work mode and flexile schedule
- Access to professional counseling services including psychological, financial, and legal support
- Discount club membership
- Diverse internal training programs
- Partially or fully payed additional training courses
- All necessary work equipment