Technical Support Specialist - Jeddah
inDrive
Technical Support Specialist - Jeddah
Saudi Arabia, Jeddah
- Hybrid
- Full-time
- Junior
We are excited to announce that we are hiring a Customer Support Specialist in Jeddah. This is an excellent opportunity to be part of a dynamic company, where you will provide exceptional support to our customers and contribute to our ongoing success. If you have strong communication skills, a passion for helping others, and are committed to delivering outstanding customer service, we encourage you to apply.
Responsibilities
- Provide timely and effective assistance to customers via phone, email, and live chat.
- Resolve customer inquiries, complaints, and issues with professionalism and care.
- Document customer interactions and maintain accurate records.
- Collaborate with other teams to ensure customer satisfaction and improve processes.
- Stay updated on company products, services, and promotions to offer knowledgeable support.
- Escalate complex issues to the appropriate department when necessary.
Qualifications
- Arabic language speaker mandatory
- English language speaker (minimum B1)
- Good verbal communication
- Multitasking
- Work in a team
- Grammatically correct in written and verbal
- Stress resistance
- Responsibility Computer literacy
- Customer Focus
- Desire to benefit and help people
Conditions & Benefits
- Hybrid/Remote work schedule
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
- Initial training
- Probation period up to 3 months
We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.
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