Technical Support Specialist

Handle multiple conversations (chats/calls/emails) simultaneously with customers. Respond to customer inquiries in a timely and professional manner. To maintain a professional and courteous demeanor during interactions with customers, ensuring high quality service and customer satisfaction. Resolve customer issues effectively, escalating complex cases to higher level support when necessary. Document customer interactions and update customer records. Follow up on unresolved issues to ensure satisfactory resolution. Collaborate with team members and other departments to ensure consistent and high quality customer service. To exceed customers expectations in terms of customer service and accurate information.

Fluent in Spanish/ English (Spoken and Written) Digital literacy Strong & stable internet connection Data entry & Writing skills (accuracy) Minimum typing speed (80 wpm) Google products knowledge: Google Sheets, Google Docs) Product knowledge on E Hailing, Product/Services, Travel/ Couriers Competent verbal and written communication. Native language speaker (depending on the supported country) Ability to work under pressure/problem solving mindset Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho)