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Technical Support Specialist

inDrive

IT, Customer Service

Bogotá, Bogota, Colombia

Posted on Jan 14, 2025

Colombia, Bogota

We are currently looking for customer service advisors to work to support our US users.

Responsibilities

Handle multiple conversations (chats/calls/emails) simultaneously with customers.
Respond to customer inquiries in a timely and professional manner.
To maintain a professional and courteous demeanor during interactions with customers, ensuring high quality service and customer satisfaction.
Resolve customer issues effectively, escalating complex cases to higher level support when necessary.
Document customer interactions and update customer records. Follow up on unresolved issues to ensure satisfactory resolution.
Collaborate with team members and other departments to ensure consistent and high quality customer service.
To exceed customers expectations in terms of customer service and accurate information.

Fluent in Spanish & English (Spoken & Written)
Strong & stable internet connection;
Data entry & Writing skills (accuracy) Minimum typing speed (80 wpm);
Google products knowledge: Google Sheets, Google Docs);
Product knowledge on E Hailing, Product & Services, Travel/ Couriers Competent verbal and written communication;
Ability to work under pressure & problem solving mindset;
Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho).