Technical Support Specialist
inDrive
IT, Customer Service
Baku, Azerbaijan
Posted on Jan 9, 2025
Technical Support Specialist
Azerbaijan, Baku
- Remote
- Shift work
- Junior
We are currently looking for Technical Support Specialist to work to support our Turkish users.
Responsibilities
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
Qualifications
- Fluent in Turkish and Knowledge of English (B1 minimum).
- Excellent oral and written communication skills.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
Conditions & Benefits
- Initial training
- Stable salary
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry