Technical Support Specialist
inDrive
IT, Customer Service
Mexico · Mexico
Posted on Dec 31, 2024
Technical Support Specialist
Mexico, Mexico · Mexico
- Office
- Shift work
- Junior
We are currently looking for customer service advisors to work in person near Reforma 222.
Responsibilities
- Continuous improvement of customer support processes for providing quick & high quality service to the customers.
- Provide attention to users and drivers of the app, through chats, emails and calls.
- Resolution of conflicts, doubts or complaints.
- Outgoing calls to clients.
- Analysis of client requests (chat, email)
Qualifications
- High school completed.
- Minimum experience of 6 months in activities related to the customer support.
- Availability to work different shifts, either day or night.
- Availability to work from the office.
- PC knowledge at the confident user level
- Google products knowledge: Google Sheets
Google Docs) - Grammatically correct in written and verbal
- Competent verbal and written communication.
- Native language speaker Spanish
- Typing skills (min. 100 words per minute)