Technical Support Specialist (SEA)
inDrive
IT, Customer Service
Jakarta, Indonesia
Posted on Dec 9, 2024
Technical Support Specialist (SEA)
Indonesia, Jakarta
- Office
- Shift work
- Junior
We're looking for a Technical Support Specialists in Indonesia.
If you are people-oriented as we are and ready to improve the quality of our customer service, even more, we're waiting for your CV!
Responsibilities
- Handle multiple conversations (chats/calls/emails) simultaneously with customers
- Respond to customer inquiries in a timely and professional manner
- Document customer interactions and update customer records
- Follow up on unresolved issues to ensure satisfactory resolution.
- To exceed customers expectations in terms of customer service & accurate information.
Qualifications
- Digital literacy
- Data entry & Writing skills
- Google products knowledge: Google Sheets, Google Docs)
- Product knowledge on E Hailing, Product & Services, Travel/ Couriers
- Competent verbal and written communication.
- Native language speaker (depending on the supported country)
- Typing skills (min. 100 words per minute)
- Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho)
Conditions & Benefits
- Hybrid work schedule
- Unlimited opportunities for professional and career growth, regular external and internal training from our partners
- The opportunity to become part of an international team of professionals who create one of the greatest success stories in the global IT industry
- Initial training
- Probation period up to 3 months
We offer you all the conditions for professional and personal growth with a rapidly growing tech company. Your resume will be considered within 14 calendar days of receiving it. If your experience meets the requirements of our company, we will contact you.
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