HR Data Analyst

Support HR processes in systems Zoho People and JIRA:

• Monitor statuses and make sure data is accurate
• Find and fix user errors in the systems
• Regularly check and improve data quality

Actively support HR users in the Americas region (North & South America):

• Help with HR tasks like hiring, terminations, transfers, salary changes, overtime, and leave management
• Assist users with system issues and give them guidance when needed

Create and update documentation, user guides, and process improvements;

Train and support HR users on how to use HR systems more efficiently;

• Take part in automating HR processes:
• Identify issues in existing automations
• Write tasks for developers

Test and verify the new automations after they’re done;

Work with HR and IT teams to ensure HR systems run smoothly and address any technical issues or improvements proactively.

Experience in a similar or technical role within HR or IT;

Experience in HR support, including helping users with issues and solving problems is highly desirable;

Understanding of how different systems share data and integrate with each other;

Familiarity with JIRA and how it works "behind the scenes";

Hands-on experience with HRM systems (like Zoho People or similar), and the ability to manage HR tasks using these systems is highly desirable;

English proficiency - for communicating and supporting international teams;

Solid understanding of HR processes like hiring, termination, transfers, overtime, leave, and salary changes;

Ability to write clear and simple technical and user guides;

A proactive attitude with a focus on helping colleagues and solving problems;

Strong communication skills and a friendly and supportive attitude.