Drivers Verification Supervisor (SEA)
inDrive
People & HR, Operations
Jakarta, Indonesia
Posted on Nov 27, 2024
Drivers Verification Supervisor (SEA)
Malaysia, Kuala Lumpur
- Remote
- Shift work
- Middle
We are seeking a highly motivated Drivers Verification Supervisor for the Southeast Asia (SEA) region, based in Malaysia. In this role, you will be responsible for overseeing and managing the verification processes related to driver qualifications and compliance across the region.
Responsibilities
- Develop and execute strategic plans to meet departmental goals;
- Utilize data and analytics to monitor online checkout specialists (here and after - OCS) performance and make data-driven decisions to improve processes;
- Control the quality of OCSs work;
- Provide training to new OCSs;
- Supervise and monitor the activities of OCSs;
- Control the compliance of OCSs with production discipline;
- Prepare reports on the quality of work performed by OCSs;
- Answer questions from staff and providing guidance and feedback;
- Devise ways to optimize procedures and keep staff motivated;
- Keep the team updated about changes in regulations and procedures, and provide ongoing training and guidance to maintain a high level of expertise among staff
Qualifications
- Knowledge of the department s KPIs;
- Management skills;
- People management;
- Writing skills;
- Knowledge of English
- Effective communication and interpersonal skills;
- Critical thinking and problem-solving;
- Teamwork;
- Leadership;
- Conflict resolution skills
Conditions & Benefits
- Competitive salary and benefits
- Opportunity for professional and personal growth with a rapidly growing multinational, unicorn tech company
- Global Exposure
- Career Growth: We are expanding our successful global footprint to the USA, marking an exciting opportunity to join our dynamic and growing business from the ground up. With a proven track record in 47 other countries, this is the perfect time to become part of our journey and contribute to our success in the region
- Hybrid work
Your CV will be reviewed within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you.
If you receive no feedback, we currently don’t have any suitable vacancies for you.