Technical Support Specialist

- Handle multiple conversations (chats/calls/emails) simultaneously with customers. - Respond to customer inquiries in a timely and professional manner. - To maintain a professional and courteous demeanor during interactions with customers, ensuring high-quality service and customer satisfaction. - Resolve customer issues effectively, escalating complex cases to higher-level support when necessary. - Document customer interactions and update customer records. - Follow up on unresolved issues to ensure satisfactory resolution. - Collaborate with team members and other departments to ensure consistent and high-quality customer service. - To exceed customers expectations in terms of customer service & accurate information.

- Ability to speak/write/read fluently in Spanish & English - Digital literacy - Data entry & Writing skills - Google products knowledge: Google Sheets, Google Docs) - Product knowledge on E Hailing, Product & Services, Travel/ Couriers - Competent verbal and written communication. - Native language speaker (depending on the supported country) - Typing skills (min. 100 words per minute) - Experience in using Customer Service CRM (SalesForce/Zendesk/Zoho)