Senior Driver Operations Specialist

• Lead Driver Engagement Processes: Oversee and optimize activities focused on attracting, activating, reactivating, and retaining drivers, ensuring process efficiency and effectiveness.
• Mentor and Drive Team: Provide advanced training to agents, offering guidance to enhance their skills, improve performance, and maintain high levels of motivation.
• Monitor and Optimize KPIs: Analyze the driver funnel from app installation to order creation, identify performance trends, and implement data-driven strategies to improve key performance indicators (KPIs) across various territories.
• Design and Implement Motivational Programs: Lead the development and execution of innovative motivational initiatives and training programs to sustain agent engagement and foster growth.
• Develop Activation and Reactivation Strategies: Take ownership of adapting and continuously improving strategies to maximize driver activation and reactivation rates.
• Monitor Call Quality and Scripts: Oversee the development and effectiveness of call scripts, ensure high-quality interactions with users, and test various hypotheses to improve outcomes.
• Coordinate City Launches: Plan and coordinate city launches, setting clear objectives and providing the necessary tools. Travel to new cities to manage on-the-ground recruitment efforts and ensure successful launches.
• Supplier & Recruiter Relationship Management: Manage and strengthen relationships with suppliers and recruiters, serving as the primary point of contact for inquiries, support, and ensuring the success of these partnerships.

• Minimum of 5 years in team management, leading teams of at least 5 employees, with a proven track record of success.
• Strong understanding of the ride-hailing industry, particularly in Egypt, and its operational dynamics.
• Skilled in data analysis, interpreting trends, and applying actionable insights to improve performance and processes.
• Hands-on experience managing projects from initiation to completion, ensuring successful delivery.
• Familiar with a variety of marketing tools and strategies to drive engagement and growth.
• Proficient in English with strong verbal and written capabilities.

• Hybrid work
• Unlimited opportunities for professional and career growth, regular external and internal training
• Partially or fully paid additional training courses
• The opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global IT industry

Your CV will be reviewed within 14 calendar days from the date it was received. If your experience meets the requirements of our company, we will contact you.

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