Technical Support Specialist.
inDrive
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See open jobs at inDrive.See open jobs similar to "Technical Support Specialist." General Catalyst.IT, Customer Service
Bishkek, Kyrgyzstan
Posted on Nov 12, 2024
Technical Support Specialist
Kyrgyzstan, Bishkek
- Remote
- Shift work
- Junior
As a 1st Line Technical Support Specialist for the CIS region, you'll handle customer inquiries via phone, email, and chat.
Responsibilities
- Responding to phone calls, emails, and chat messages.
- Quickly and efficiently resolving customer issues.
- Processing returns, exchanges, and customer complaints.
- Keeping records of each interaction with customers.
- Updating customer information in the CRM system.
- Collecting and forwarding customer feedback to relevant departments.
- Informing customers about the status of their inquiries.
Qualifications
- Excellent oral and written communication skills.
- Ability to conduct dialogue politely and professionally.
- Ability to work with large volumes of information.
- Attention to detail and accuracy in documentation.
- Proficiency in PC and basic office programs.
- Skills in working with CRM systems and other specialized software.
Conditions & Benefits
- Stable salary, official employment
- Health insurance
- Remote work mode
- Access to professional counseling services including psychological, financial, and legal support
- Discount club membership
- Diverse internal training programs
- Partially or fully paid additional training courses
This job is no longer accepting applications
See open jobs at inDrive.See open jobs similar to "Technical Support Specialist." General Catalyst.