Technical Support Specialist
inDrive
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Almaty, Kazakhstan
Posted on Sep 21, 2024
Technical Support Specialist
Kazakhstan, Almaty
- Office
- Shift work
- Junior
We are looking for a Technical Support Specialist to join our Customer support team, which is responsible for handling incidents, that occurred among service users in CIS region.
Responsibilities
- Respond to customer inquiries via phone, email, chat
- Provide accurate, valid, and complete information by using the right methods and tools.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Troubleshoot product or service issues reported by customers.
- Escalate unresolved issues to the appropriate internal teams.
Qualifications
- Strong communication skills, both verbal and written.
- Ability to multitask, prioritize, and manage time effectively.
- Problem-solving skills and ability to think analytically.
- Strong attention to detail.
- Familiarity with computer systems and technology.
- Basic knowledge of Microsoft Office Suite (Word, Excel, PowerPoint).
- Patience, empathy, and a positive attitude.
- Fluency in Kazakh and Russian (both!) is essential
Conditions & Benefits
- Stable salary, official registration
- Shift work 2/2
- Unlimited opportunities for professional and career growth, regular external and internal training
- The opportunity to become part of an international team of professionals and just good people who together create one of the coolest success stories in the global IT industry
This job is no longer accepting applications
See open jobs at inDrive.See open jobs similar to "Technical Support Specialist" General Catalyst.